Richmond Community Management Services Accessibility Commitment
Richmond Community Management Services is committed to creating and maintaining a barrier-free environment for all clients, members/tenants, employees, job applicants, suppliers, visitors, and other stakeholders who access our premises, services, or information. We respect and uphold the requirements of the Accessibility for Ontarians with Disabilities Act (2005), including the Customer Service Standard and the Integrated Accessibility Standards Regulation (Information and Communications, Employment, and Transportation).
Today, approximately 2.9 million Ontarians live with a disability, and this number will continue to rise as the population ages. We recognize that accessibility is both a legal obligation and a sound business practice. As such, we have an important responsibility to ensure a safe, dignified, and welcoming environment for all.
To fulfill this responsibility, Richmond Community Management Services is committed to:
•Integrating accessibility legislation into our policies, procedures, programs, and training.
•Regularly reviewing and updating accessibility practices to ensure compliance and effectiveness.
•Providing our employees with training and resources to support inclusive service delivery.
Our training and practices cover the following areas:
•The Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005
•Integrated Accessibility Standards for Information and Communications, and Employment.
•Accessible employment practices, including recruitment, assessment, and selection.
•Development of emergency response and individual workplace accommodation plans.
•Customer service standards.
•Accessible communication supports and information formats (digital and non-digital).
•Effective communication with people with various forms of disabilities.
•Accessible websites and digital content.
•Use of assistive devices, mobility aids, and support persons.
•Procedures for notices of service disruptions (temporary or long-term).
•RCMS accessibility policies and procedures.
•Reporting and training procedures.
At Richmond Community Management Services, we believe that building an accessible and inclusive community is a shared responsibility. We are committed to working collaboratively with businesses, service providers, and stakeholders to make accessibility a reality.
For more details on our accessibility policies, plans, or training programs, please contact the
HR Department at hr@rcms.ca.